True Value

Employee morale
The following is a response to the article, “Unhappy employees are staying put.”

“[Unhappy employees are] soon to be going, or at least when the economy improves — that’s when they will leave in droves because of extreme low pay and lack of respect from employers. Why wouldn’t they? No one likes being used or abused. Do you?”
— Rick Heath

When Mike Clark, True Value’s senior VP and chief merchandising officer, talks about growth areas, he points to canning, he points to pet food. He points to strength in these warm times, of anything that moves cool air through a ouse, or moves water around the yard.

But Clark seems most excited about initiatives in farm and ranch. 

New categories, products and trends take the stage in Las Vegas.

Home Channel News selected 50 hardware stores -- one from each state -- for inclusion in the second annual Hardware Store All-Star list. The stores distinguish themselves with strong customer service, innovative approaches to retail, and a connection to community and customers.

The alphabetical listing of All-Star stores, one from each of the 50 U.S. states, continues here with Virginia and Washington:

Northwest True Value Hardware, a Roanoke-based chain of six retail outlets, will open a new store near Ridgeway in early 2013, according to an article in the Martinsville Bulletin.

The 20,000-sq.-ft. structure will carry traditional hardware categories, lawn and garden, Benjamin Moore Paint, and niche items such as the Lodge Cast Iron brand of cookware, an American-made product.

Two notable newcomers appearing at the True Value Fall Market show floor in Salt Lake City were Stihl power tools and Benjamin Moore paints. 

Loyalty to national brands drives traffic, according to True Value senior VP and chief merchandising officer Mike Clark.