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Expert pushes service tips at Ace session
Orlando -- Author and customer service consultant Shep Hyken told Ace Hardware dealers that being helpful means more than just making sales. It means being a bigger part of the community.
Hyken is author of “Amaze Every Customer Every Time,” an analysis and case study of Ace Hardware stores. During the General Session of the Ace Hardware Fall Convention & Exhibits here at the Orange County Convention Center, Hyken pointed to tools retailers can use to beat the competition at customer service.
His advice: