Poll results: Answering the call
A recent HBSDealer.com article explored the topic of telephone etiquette and skills in an increasingly digital business environment.
Make no mistake, using your voice over the telephone remains an important tool in modern business communications, and it’s a skill that is unlikely to diminish any time soon.
The latest HBSDealer poll asked readers to look inward and answer honestly. Here are the results.
Click in the above chart to add your vote.
Meanwhile, advice in the form of a dos-and-don'ts checklist from a professional sales consultancy is worth repeating here:
• Do greet the caller warmly and professionally—that’s what people calling want to hear;
• Do listen actively;
• Do speak clearly and professionally, a must during business calls;
• Don’t sound distracted by multitasking on the phone;
• Don’t interrupt the caller; and
• Don’t use slang.
