John Deere expands self-repair options
John Deere is taking aim at a longstanding issue that has been a major source of contention with equipment owners: the right to self-repair.
In a press release, the company says it's made a "significant step forward in supporting customers' ability to maintain and repair their machines across the agricultural and construction industries." The latest addition, per the company, gives customers and independent repair techs more ability to reprogram Deere-manufactured electronic controllers.
"John Deere has a long-standing commitment to enhancing our customers' ability to repair their equipment. Consistent with that commitment, we've continued to deliver new and enhanced solutions designed to improve that experience," said Denver Caldwell, vice president of aftermarket and customer support. "As our equipment has become more technologically advanced, so too have the repair tools needed to advance customer capabilities. We are committed to offering customers the best equipment ownership experience, both in the form of world-class dealer support and extensive self-repair resources. This offering advances our goal of minimizing customers' unplanned downtime and enables them to be more productive and profitable in their operations."
The customer and independent repair technician pilot is set to launch in the U.S. and Canada by the second half of 2025, according to John Deere.
Commitment to repairability
John Deere says its latest expansion will offer a more user-friendly, centralized platform for self-repair. In addition to the new resource, Deere says it offers additional support, including:
- John Deere Bookstore for viewing operators' manuals for free and purchasing technical manuals.
- Quick Reference Guides and instructional videos for maintenance tips.
- Shop.Deere.com for finding and purchasing parts online.
- John Deere Operations Center for managing farm data, maintenance and machine information.
- Customer Service ADVISOR for digital manuals, and for clearing and refreshing codes, taking diagnostic readings, and performing limited calibrations.
- Equipment Mobile, a free app containing machine information, including operators and parts manuals, maintenance plans, quick reference information, trouble code lookup and software updates on select 4G connected machines.
Learn more about John Deere's stance on repairs here.