Deere expands self-repair resources
John Deere announced it will enhance the capabilities of existing diagnostic tools and expand their availability.
Beginning in May, said the company, its Customer Service Advisor will be available for customers and independent repair shops to purchase directly from the John Deere website in the U.S.
“John Deere is continuously innovating, developing, and bringing to market new technologies and solutions that enable our customers to be more productive, efficient, and sustainable,” said Luke Gakstatter, senior VP aftermarket and customer support. “These enhanced self-repair solutions follow that same guiding approach.”
“Customers with connectivity already receive proactive maintenance through over-the-air software updates and diagnostic code information available to their smart phone,” Gakstatter said. “The next step for us to digitize and enhance the repairability experience is to enable customers themselves to remotely download secure software updates to controllers.”
In 2023, the company will roll out an enhanced customer solution that includes a mobile device interface, and the ability to download secure software updates directly to embedded controllers on select John Deere equipment with 4G connections.
“We recognize our customers’ desire for more autonomy in managing their equipment,” said Gakstatter. “Quality and uptime are essential to their operations.”
Customer Service Advisor has been available through John Deere dealerships, enabling customers to diagnose, troubleshoot, and repair their own equipment. With the ability to purchase directly from John Deere, equipment owners and independent repair shops will have expanded access to Customer Service Advisor, in addition to existing access to replacement parts to complete needed repairs.
“We hope John Deere customers are pleased about the expanded access to diagnostic information they will get with Customer Service Advisor available in the online store,” said Denver Caldwell, director aftermarket and customer support.
“And we’re even more excited about what’s in the pipeline regarding repair. When customers see what we have planned, I think they are going to feel more empowered on top of the offerings that are already in place,” said Caldwell.
Deere & Company, founded in 1837 and headquartered in Moline, Illinois, is a world leader in providing advanced products, technology and services for customers whose work is revolutionizing agriculture and construction.