Parks Building Solutions looks to perfect the process
With two locations in Fayetteville and Raleigh, North Carolina, Parks Building Solutions services a large portion of the state while focusing on a 100-mile radius around the two cities.
According to Parks President John Quast, the company maintains a progressive strategy in servicing home builders.
“Parks Building Solutions was established several years ago when our strategy was to focus on builders and creating solutions for them during the building process,” Quast told HBSDealer. “We deliver 90% of what we sell, we provide help to our clients through the design process, we professionally install many of the components of the house and we focus on saving our clients time to get newly built homes on the market and sold as quickly as possible.”
“We pride ourselves on customer service and doing everything possible to save our clients time in the building process,” says Quast, who joined Parks in February 2023.
Quast’s background was primarily working in manufacturing and distribution for consumer/DIY products.
The company president says Parks has taken considerable steps to improve services over the past two years.
Parks has expanded its trucking fleet, set higher inventory levels while buying ahead, and hired more inside and outside team members who know the industry and customer base.
Recently, Parks has made two major investments. The first is an upgrade at its Fayetteville location, which includes the resurfacing of nearly its entire yard with new concrete.
The first is an upgrade at its Fayetteville location, which includes the resurfacing of nearly its entire yard with new concrete.
The second investment is a 70,000-square-oot warehouse, custom builder showroom, and of ce space in Raleigh. This new location is expected to open in September. Improved technology and more operational tools are also part of Parks’ planned future investments.
“We utilize an LBM-specific ERP system that incorporates multiple additional technologies to get goods out the door correctly, purposely, and timely,” Quast explains. “However, we are touching the surface of our needs and over the next year there will be multiple investments with the purpose of improving operational services while reducing the cost to serve through better efficiency.”
Like many dealers, the labor shortage is a challenge that Parks has faced including searching for truck drivers, material handlers, warehouse personnel, and forklift drivers.
“There is an evident labor shortage, and Parks is working around the problem through expanded bene ts, real-time bonuses based on performance, and improved work environments,” Quast says.
In the end, all of Parks’ changes and improvements are designed to help its customers.
“Time and great service is money in the bank to our clients and we continually strive to perfect this process by finding new ways to improve service, bringing in new team members with expert experience in our industry, and adding to our install program,” Quast says.
(A version of this article originally appeared in the July/August 2023 edition of HBSDealer.)
