A Ground Floor to creative transformation

ServiceMaster has some ideas for the future of the in-home service experience. And if not, at least they have a place where they can think about these ideas.

The company opened a new innovation and accelerator space called Ground Floor at ServiceMaster. It is the first area to open in One ServiceMaster Center, ServiceMaster’s downtown Memphis headquarters relocation project.

“ServiceMaster is using technology and the digital marketplace to change the way people buy and use essential services to keep their homes and businesses running smoothly,” said Rob Gillette, chief executive officer at ServiceMaster. “It will differentiate us from the competition and change the way our company goes to market and serves customers – and we think Ground Floor is going to help revolutionize home services.”

What kind of ideas can one expect to be hatched? We put that question to a spokesman for the company, he pointed to “improvements to the customer experience. How can they more easily find us, buy from us, and receive service from us?”

The 20,000-square-foot collaborative workspace will serve as a hub for the company to showcase its businesses and transform the residential and commercial services industry through digital-mobile technology. With rentable co-working space, Ground Floor also will be an accelerator for local entrepreneurs and IT developers to create an innovation engine that can attract high-tech talent and investment to Memphis.

Ground Floor is part of ServiceMaster’s new global headquarters currently under construction in downtown Memphis. The company is renovating the former Peabody Place Mall into office space for 1,200 people. One ServiceMaster Center is expected to open in the first quarter of 2018.