Epicor’s latest reaches for the Cloud

Austin, Texas-based Epicor Software Corp. rolled out a cloud-centric upgrade of its Epicor Eagle retail business management solution.

In an announcement released today, he company listed several cloud-leveraging features of the new Eagle, including storage of scanned accounts payable documents, a texting application to reach customers (about special orders, repairs or rainchecks), and a Epicor Scheduling+ intelligent workforce management solution.

An early adopter of the solution is 8-unit, New York-based Williams Lumber and Home Centers, a beta tester.

"We like to stay up-to-date on key technology and Epicor helps us do that,” said Frank Trippi, IT director for Williams. “The newest release of Epicor Eagle software gives us the tools we need to keep in front of our customers."

The system provides functionality for firearms dealers will find enhanced integration between Eagle software and the fully cloud-based Epicor FFL Compliance Manager solution. Also, the new Epicor Eagle Mobile+ solution enables physical inventory counting with any mobile device -- no specialized hardware required.

"We are really excited about the new Epicor Eagle Mobile+ inventory functionality,” said Trippi. “With this tool, we'll be able to access inventory management on an iPad, iPhone, or other mobile device. It will also allow us to have more devices, at least one in every department, to be able to cycle count more efficiently. Epicor Eagle Mobile+ will help us keep a competitive edge in the market by improving our inventory maintenance and having the products our customers need, when they need them.”

According to Doug Smith, director of product management and marketing for Epicor, dealers are looking for better ways to connect with customers.

"Independent retailers are looking for new ways to become better connected without damaging customer service levels or increasing spending," he said.