In total, 104 Lowe's, Rona, and Reno-Depot corporate stores will offer self-pickup by the end of spring 2021. Once the initial rollout phase is completed, Lowe's Canada will onboard additional corporate stores to the program.
"As customers everywhere turned massively to online shopping over the past year, it became increasingly important for us to provide them with a quick and easy way to pick up their orders at their local store, without having to wait in line at the customer service desk," said Tony Cioffi, senior vice president of stores at Lowe's Canada. "Improving the way we do business and how we serve Canadians is a constant priority at Lowe's Canada, and time was of the essence in the context of the COVID-19 pandemic, with people looking to have as little contact as possible.”
Based in Boucherville, Quebec, Lowe's Canadian business, along with its wholly-owned subsidiary Rona Inc., operates or services some 470 corporate and independent affiliate dealer stores in a number of formats and banners. This includes Lowe’s, Rona, Reno-Depot, and Dick’s Lumber locations.