Billman stays levelheaded about their culture of uniqueness and fun, even when he may sell a hardware tool for a tidy sum of 10 cents.
If you come in with a problem someone in this store will have an answer.
And customers respond to their style and like building relations with the hardware store team.
“Our customers love the personal attention they receive here. They know us and our ability and willingness to serve their needs,” said the store president.
“The pros love the fact that they can come in, say hello, and tell us, ‘I need two of this, three of that,’ and we help them grab it and get them out the door quickly and back to the job ASAP, saving the pros both time and money from searching out items,” he said.
They hear every day how their customers used to shop here with a grandparent, parent or neighbor recommendation. He said: “We also love hearing customers tell us they moved to our community in the 1970s, 1980s or 2000s and love how we still today are able to serve their needs.”
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Customers also help shape the store’s very look and feel.
Billman said that, “customer interactions have always shaped us. We listen to our customers and we ask for their thoughts and suggestions. And I have no problem talking with other business owners in our community and seeking out their thoughts and ideas on business practices, product lines and services needed.”
That’s community defined. That’s the very essence of what a hardware store’s uniqueness is.
“We are constantly adding services as our customers come up with new needs. We have found that most people buying on Amazon do not realize that ‘some assembly required’ can put a stop to most projects,” he said.
“Lately we have assembled plastic dog houses, Home Depot furniture and whatever else Amazon, Lowe’s and Home Depot do not assemble,” he said.