Ace makes it 10 in a row

The J.D. Power 2016 U.S. Home Improvement Retailer Store Satisfaction Study ranked Ace Hardware "Highest in Customer Satisfaction among Home Improvement Retail Stores" for the tenth year in a row. Ace has captured this ranking every year since J. D. Power began surveying the home improvement industry 10 years ago.

The J.D. Power study is based on responses from nearly 2,995 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 810 on a 1,000-point scale. According to consumers, Ace performs particularly well in the categories of staff and service, as well as store facility.

The score is based on performance in five areas: merchandise, price, sales and promotions, staff and service, and store facility. The proprietary study results are based on experiences and perceptions of consumers surveyed January to February 2016.

"Given the impressive list of retailers with which we compete, in no way do we take our tenth consecutive J.D. Power award for granted," said John Venhuizen, president and CEO, Ace Hardware Corporation. He thanked consumers, and also “our frontline, red-vested heroes.”

In 2015, Ace Hardware launched the Ace Center for Excellence, a division created to help businesses and organizations around the world improve upon their customer experience utilizing Ace's award-winning approach.