Lori Bossmann, chief supply chain officer at Ace Hardware on stage with long-time Ace truck driver John Burns.
Under the three planks of investment in: People, spaces and technology, Lori Bossmann, chief supply chain officer, also told a large crowd of Ace Hardware dealers at the Fall Conference, “Ace will invest $800 million in the supply chain over the next five years.”
The expansive Arie Crown theater in the McCormick Place convention center was the venue for her deep dive on supply chain plans, and a full house listened intently.
Regarding the people segment of the plan, she said, “for hiring, we will centralize recruiting; invest more in social media marketing; and develop more training.”
And for employees, she said, Ace will conduct “stay interviews” to find out what they’re doing right and what can be improved. Surprisingly, she said, these talks have so far revealed that money is not the number one concern voiced by employees, instead the number one issue is “in wanting more communications.”